Cancelling or rebooking a parking space at Hannover Airport: how it works

Between booking and departure there are often weeks or months – enough time for something to change. A sick child, a cancelled appointment, an airline that moves the return flight by a day, or a holiday on the Algarve that is spontaneously extended: then the question arises of what happens to the parking booking for Hannover Airport. This guide explains the rules for bookings via Friend-Park, shows with examples when the free cancellation period ends and gives tips for typical situations, from flight changes to strikes.

Start of service – the decisive moment

The 24-hour deadline refers to the booked start of service. That is the moment you park your car at the site or hand it over to the valet employee. The departure time plays no role for the deadline. An example: you take off for Palma on Saturday at 06:20 and have booked 04:15 as the parking start. Then free cancellation ends on Friday at 04:15 – that is, in the night from Thursday to Friday, not on Friday evening. Especially with early departures, the deadline is therefore closer than many people think.

The rules at a glance

Legally binding are Friend-Park's General Terms and Conditions. Translated into everyday language: if you cancel one day before the booked drop-off time, you pay nothing. If you cancel later, you only get back what the terms provide for. Date, time or type of service cannot be changed in your account afterwards. Short answers to individual questions are in the frequently asked questions about the cancellation deadline and the frequently asked questions about changing and cancelling.

Cancelling in four steps

1. Open the confirmation email or log in to your customer account.
2. Select the booking for Hannover.
3. Trigger and confirm the cancellation.
4. Wait for the cancellation confirmation by email and keep it.

If no confirmation arrives, check your spam folder and, if necessary, get in touch via the contact form. As long as there is no confirmation, it is not certain that the cancellation has been received.

Rebooking means: cancel and book again

A direct change of date or time is not provided for at Friend-Park. Within the deadline, you cancel the old booking and create a new one with the correct times. Make sure the old one really is cancelled – two bookings for the same period are annoying and avoidable. Outside the deadline, support can help. More: frequently asked questions about changing a booking.

If the airline changes the schedule

Charter and holiday airlines in particular sometimes move their times months before departure. Suddenly you are leaving at 05:45 instead of 14:00, or the journey home slips to the following day. So open your airline's emails straight away and take a look at your booking now and then before the trip. Report small shifts to the parking service by message. Larger changes are most cleanly resolved by cancelling and booking again while the deadline is running.

Is the terminal changing?

At Hannover Airport, a flight change can also mean a change of terminal, for example if another airline operates the flight. Because A, B and C have separate security areas, inform the parking service so that the valet meeting point or bus stop can be adjusted. A cancellation is not necessary for this. More: Terminals at Hannover Airport.

Flight cancellation and strikes

In recent years, industrial action at airlines, among ground staff or in aviation security has repeatedly paralysed entire days of flights. If your flight is cancelled because of this, the parking booking still stands – it is not tied to the flight ticket. If you hear about the strike days beforehand, cancel the space in good time. If the cancellation only hits you at the terminal when the car has already been handed over, clarify with the parking service how things will proceed. Keep the airline's email or text message as proof. More: frequently asked questions about cancelled flights.

Extending instead of returning home

If you add a few days, your car needs a space for correspondingly longer. So write to Friend-Park support and the parking service as soon as the new return flight is fixed: booking number, date, time and flight number are enough. The provider's conditions apply to the extra days. If you say nothing, you risk the car being brought round on the original date and then having to be re-parked.

Back earlier

If you come home earlier, inform the provider so that your car is ready in time. Whether anything is refunded for unused days depends on the terms. More importantly, you should not have to wait after landing.

A practical example

A family from Hildesheim has booked a parking start on Saturday at 05:00 for the autumn holidays. On Wednesday they learn that the grandmother has to go into hospital and call off the trip. They cancel on Wednesday evening – long before the deadline ends on Friday at 05:00 – and get the amount refunded. Had they waited until Friday evening, the free period would have expired. The example shows: better to decide early.

Booked directly with the provider

If you booked directly with the parking service, its terms apply; deadlines and procedures may differ. Look them up in your booking confirmation.

Avoiding misunderstandings

• The deadline counts from the parking start, not from departure.
• You do not change the date and time yourself; instead, you cancel and rebook.
• A cancelled flight does not automatically cancel the parking booking.

Refund

The money flows back to the account or card you paid with; the processing time is determined by your payment service. The cancellation email is your proof until the amount has been credited.

Travel cancellation insurance

Some travel cancellation insurance policies also reimburse ancillary costs such as booked parking spaces, others do not. If you have such insurance, read the terms. For the claim, you need the booking confirmation and, if applicable, the cancellation confirmation.

If the provider cancels

Rarely, a parking service cannot fulfil a booking, for example because of an operational disruption. You will then be informed and receive a refund or an alternative offer. For Friend-Park bookings, support helps find a solution. Respond promptly to messages so that there is enough time.

Ask if in doubt

If you are unsure whether to cancel or just inform the provider, send support a short email with your booking number and the situation. Better to ask once too often than to miss a deadline.

In brief

Cancel free of charge up to 24 hours before the parking start, rebook or contact support if something changes, report extensions early – that way you stay flexible.

Coming home earlier

If you cut your holiday short and come back a day early, you do not need to cancel. Inform the parking service of the new return date and flight number so that the car is ready. Whether unused days are refunded depends on the terms.

Cancelling on the go

If you have to cancel at short notice while on the move, a smartphone with internet access is enough. Open the confirmation email, follow the link to the booking and cancel. Make sure you receive the cancellation confirmation before you tick the matter off.

That way you can always act, even when your plans change.

Deadlines for late departures

With an evening departure, the parking start is often in the afternoon. The free cancellation period then ends on the afternoon of the previous day. If you only cancel the evening before, you are already outside it. Here too: note the deadline in your calendar and decide in good time.

For all questions about cancellations and changes, support can help via the contact form.

Keeping an eye on the deadline

Enter the end of the free cancellation period in your calendar right after booking, with a reminder one day beforehand. Save the link to the booking management so that you can find it on the go. You will find new bookings for Hannover – as soon as partners are connected – on Parking at Hannover Airport. Help with planning: Reserving a parking space at Hannover Airport.