How can we help?

In three steps: enter your airport and travel dates on the home page, compare the offers by price, service and reviews, and complete the booking with your details. You immediately receive a confirmation email with your booking number, QR code and all handover details.

You can currently book parking with Friend-Park at these airports: Düsseldorf (DUS), Frankfurt (FRA). We are expanding all the time.

No, you can book as a guest without an account. With a free customer account you manage and change your bookings online, collect coins and get 100 coins as a welcome bonus.

You can book until shortly before departure as long as spaces are available. During school holidays and public holidays good offers go quickly – it’s best to book a few days, ideally weeks, in advance.

The parking service is governed by the terms of the respective parking provider; you find them on the provider page and accept them when booking. If a provider has no terms of its own, Friend-Park’s terms apply.

Only customers with a completed booking can submit Friend-Park reviews – we verify this using the booking number and email address. Google reviews are taken unchanged from the provider’s Google Business Profile; we do not verify their authenticity.

The price depends on the number of calendar days – arrival and departure day each count as a full day – and includes VAT. If a service fee applies for online payment or a surcharge applies (e.g. for a large vehicle, a handover outside opening hours or extra shuttle passengers), you see it in the booking summary before paying; the total price includes all mandatory costs.

You pay online directly during the booking process. The payment is processed securely via our payment provider Stripe; the available payment methods are shown in the payment window. The final price shown already includes the service fee.

No. Your booking is only created once the payment has succeeded. If the payment is interrupted or you close the window, nothing is charged and no booking is created – simply book again.

Online bookings are fully paid with the payment – there is nothing more to do. If you made a reservation with cash payment on site in the past, it remains valid: you pay the amount at vehicle handover as agreed.

Enter the code in the “Voucher code” field of the booking form and click “Apply” – the discount immediately appears in the booking summary. With an account you also see your vouchers under “My vouchers”.

Coins are Friend-Park’s loyalty programme for customers with an account: you get 1 coin for every full euro of booking value, and 1 coin is worth 1 cent. You receive 100 coins when you register and more, for example, as a thank-you for a review; in the booking form you can redeem coins for up to 10% of the price.

Your booking confirmation contains all booking and price details. If you need an invoice, e.g. for your company, we are happy to email it to you – a short message with your booking number via the contact form is enough.

You can cancel free of charge up to 24 hours before the agreed vehicle handover. Later cancellation is not possible via the platform; the terms of the respective provider then apply – feel free to write to us and we will help.

With an account: open the booking under “My bookings” and click “Cancel”. As a guest: open “Manage booking”, enter your email address and booking number, open the link from the email (valid for 72 hours) and cancel there.

With an account you can change travel dates, vehicle, licence plate, flight details and extras yourself under “My bookings” up to 24 hours before arrival. As a guest you can view and cancel your booking; for changes, register with the same email address or write to us.

Usually not: for parking services booked for a fixed period there is generally no statutory right of withdrawal. However, you can cancel free of charge up to 24 hours before arrival.

First check your spam or promotions folder. If the email isn’t there, request it again via “Resend confirmation” with your name, email address and travel date.

No, usually it is enough to show the confirmation with booking number and QR code on your smartphone. Keep it handy at the vehicle handover.

The address and meeting point are in your booking confirmation. The provider page also shows the meeting points for shuttle and valet, the opening hours and the facilities of the parking area.

Yes, please call the provider about 30 minutes before your booked handover time. The phone number is in your booking confirmation, so the team is ready when you arrive.

The provider’s team briefly checks your booking and records the condition of your car with photos, mileage and your signature. This record protects you and the provider if questions about damage come up later.

With valet parking yes, because the provider parks your car for you. With shuttle parking it depends on the provider – whether a key handover is required is shown in the facilities on the provider page and in the results list.

That depends on the provider. Many parking areas show the maximum length, height and width in the search and on the booking page. If an area accepts larger vehicles (e.g. vans or cars with a roof box), choose “My vehicle is larger” when booking – the surcharge is then included in the total price. Use the “Large vehicle / van” filter to see only suitable offers.

Only if the provider offers it – usually for a one-off surcharge shown before payment. The opening hours for your arrival and departure day are shown in the results list and on the booking page.

You drive to the provider’s parking area, hand over or park your car there and the shuttle takes you to the terminal. After landing you call the number from your confirmation and the shuttle picks you up; how quickly depends on the provider and the time of day.

That is set by the provider. Often the first passengers are included in the price and from a certain number each additional person costs a fixed amount – you see this in the results list, enter the number of people when booking and the price is calculated automatically.

You drive straight to the agreed meeting point at the terminal and hand over your car and key to the provider’s team, who drives it to the parking area. When you return, you get your car back at the terminal – no shuttle, no walking.

Shuttle parking is usually cheaper but includes a short transfer to the terminal. Valet parking is more convenient and saves time, especially with children, lots of luggage or a tight schedule. Our guide compares both options for Düsseldorf and Frankfurt in detail.

Yes, if the provider offers it: you choose refuelling, EV charging and care packages directly in the booking form. What a provider offers and what it costs is shown in the results list.

Call the provider as early as possible; the number is in your booking confirmation. Some providers charge a fee if you arrive late without letting them know – a quick call usually avoids this.

Yes, inform the provider as soon as you know about the delay so the shuttle or valet can adjust. If you return on a later day, the extra days are usually charged at the daily rate.

Up to 24 hours before your booked arrival you can cancel free of charge yourself. If you find out at shorter notice, the cancellation terms apply – but write to us immediately with your booking number so we can look for a solution with the provider.

Try again after a few minutes using the number from your confirmation. If that still doesn’t work, write to us via the contact form with your booking number – we will contact the provider.

Report the damage as soon as possible at the return, while still on site with the provider, and take photos. Because the condition was documented with photos at handover, it can easily be compared; your contact is the provider, and we are happy to support you with your booking number.

Call the provider, ideally before you fly. The phone number is in your booking confirmation.

With an account you can correct licence plate, vehicle, flight details or travel dates yourself up to 24 hours before arrival. As a guest, write to us with your booking number and the correct details – we will take care of it.

At Düsseldorf Airport (DUS) you compare shuttle and valet offers from various parking providers on Friend-Park. Prices, distance to the terminal, facilities and reviews are shown directly in the results list.

Your airline specifies how much time to allow before departure – usually considerably more during holidays and for flights outside the Schengen area. Also allow time for the vehicle handover and, with shuttle parking, the transfer to the terminal; the airport publishes current information at dus.com.

Düsseldorf Airport has one connected terminal building with piers A, B and C. You find your pier on your boarding pass or in your airline’s app; your booking confirmation states the valet meeting point.

In the Friend-Park guide: it covers parking costs, long-term parking, shuttle or valet, travelling with children and early flights from Düsseldorf, among other topics.

At Frankfurt am Main Airport (FRA) you compare the offers of various parking providers on Friend-Park – depending on the provider with shuttle or valet. Prices, distance, facilities and reviews are shown directly in the results list.

Your airline specifies the recommended time before departure – usually considerably more for long-haul flights and during holidays. In Frankfurt also allow time for the vehicle handover, getting to the right terminal and security; the airport publishes current information at frankfurt-airport.com.

Frankfurt Airport has several terminals, some of them far apart. Which terminal your airline uses is stated in your flight booking or the airline app – check it before you set off and enter it when booking so the shuttle or valet takes you to the right terminal.

In the Friend-Park guide: it covers parking costs, long-term parking, the terminals and shuttle and valet at Frankfurt Airport, among other topics.

After your return, click “Write a review” for the booking in your customer account or “Rate company” on the provider page and confirm with your booking number and email address. This way all Friend-Park reviews come from real customers; one review per booking is possible.

You can subscribe voluntarily when registering or later in your customer account. You can unsubscribe at any time with one click on the link in every newsletter email or in your customer account.

Under “Account” → “Delete account”. Please note: coins and vouchers expire immediately and irrevocably, even if you register again later.

We use your data to process your booking and only pass on to the booked provider what it needs for this. We only set statistics and marketing cookies with your consent; all details are in the privacy policy.

Friend-Park is a comparison and booking portal for airport parking. You compare prices, services and genuine customer reviews of selected providers and book directly online; the parking service itself is provided by the respective provider.

Yes, the JumboFlyPark app and booking site are now called Friend-Park. Your account, login details and all previous bookings remain valid.

Gladly. Send a request via “Become a partner”; our team will get back to you with all details on registration, process and conditions.