Help & Guide
Step by step: how Friend-Park works – for guests and registered customers.
It’s that easy – in 4 steps
- SearchEnter your airport and travel dates.
- ComparePrices, services and genuine reviews at a glance.
- BookPay securely online – confirmation arrives instantly.
- Park & flyHand over your car, fly relaxed and get back in on your return.
Registration & creating an account
An account is not required – you can also book as a guest (see the "Booking a parking space" section). With a free account, however, you manage all your bookings in one place, save time on your next booking, and get 100 coins as a welcome gift.
1. Register
Click "Account" → "Register" in the top right corner. Fill in your title, name, email, phone number and a secure password (at least 8 characters, upper/lower case letter, number, special character). Choose "Private customer" or "Business customer" and enter your address.
2. Confirm terms & privacy policy
Confirm the terms and conditions and the privacy policy (required). Subscribing to the newsletter is optional and can be switched off again at any time.
3. Confirm your email
You'll receive a confirmation email with a link. Your account only becomes active once you click this link, so you can then log in. Didn't receive an email? You can request a new confirmation email on the login page.
Click "Forgot password" on the login page, enter your email address and follow the link you receive by email to set a new password.
Managing your account
Once logged in, you'll find your account in the top right corner under your name or in the "Account" menu item.
Update personal details
Under "Account" you can update your title, name, phone number, customer type (private/business, including company name) and your address at any time. Save your changes with the "Save" button.
Change your password
In the "Change password" section, enter your current password as well as a new password.
Turn the newsletter on or off
The "Subscribe to newsletter" checkbox in your account details controls whether you receive offers and news by email – you can change this at any time.
Coins & vouchers
Under "My vouchers" you can see your coin balance and active vouchers. Coins and voucher codes can be redeemed directly during your next booking.
Delete account
Under "Account" → "Delete account" you can permanently remove your account. Warning: coins and vouchers are deleted immediately and irreversibly — you will not get them back even if you register again, and you will not receive a new-customer bonus.
Set up two-factor authentication (2FA)
Under "Account" → "Security" you can secure your account with an authenticator app in addition to your password. After setup, you will receive 10 recovery codes once for emergencies.
Booking a parking space
A booking is possible with or without an account – as a guest you only need a valid email address.
1. Choose airport & dates
On the homepage, select your airport as well as your arrival and departure dates, then click "Search".
2. Choose parking space & service
Compare the available providers and prices. If needed, add shuttle, valet, refuelling, charging or car care packages for your vehicle.
3. Enter details & complete booking
Enter your name, contact and vehicle details, and the desired handover and return times. Voucher or coin discounts are applied directly in the booking form. If you're logged in, your details are filled in automatically.
4. Receive confirmation
As soon as you complete the booking, you'll receive a confirmation email with your personal booking code and a QR code for check-in. Please keep this email safe.
When booking as a guest, you can optionally set a password and create an account right away (the "Create account" toggle in the booking form) – including 100 coins as a gift. This makes it easy to manage your booking online later. Note: as a guest (without an account) you cannot redeem vouchers or earn coins — this is reserved exclusively for registered, logged-in customers.
You pay online during the booking process – the available payment methods are shown in the payment window. Your booking is only created once the payment succeeds: if you close the window or the payment fails, nothing is charged and no booking is created – you can try the payment again or book again. If your card details are wrong, the card entry reopens right away. You see the service fee in the booking summary – the total price already includes it.
If a car park has fixed opening hours, they are shown for your arrival and departure day in the results list and on the booking page. If your handover or return time is outside these hours, a booking is only possible when the operator offers out-of-hours acceptance – then possibly with a one-time surcharge that is visible before payment and stated in your confirmation. If the operator does not accept out-of-hours bookings but has entered a surcharge, book online within the opening hours – the surcharge is then only shown as a note. If your vehicle exceptionally has to be handed over or collected outside opening hours, arrange this directly with the operator; the amount is payable on site and not included in the online price.
Cancelling a booking
You can cancel free of charge up to 24 hours before your booked arrival time – after that, or once you've checked in, cancellation is no longer possible.
As a registered customer
Go to "My bookings", open the booking you want and click "Cancel". Confirm the notice – the cancellation takes effect immediately.
As a guest (without logging in)
Use "Manage booking" (enter your email address and booking code). You'll receive an access link by email; open it and click "Cancel" there.
Whether a statutory right of withdrawal exists is determined by the statutory provisions (see "Right of withdrawal"). Independently of this, you can cancel free of charge up to 24 hours before the agreed vehicle handover (§ 10 of the terms).
Changing a booking
Changes to an existing booking are possible up to 24 hours before arrival, as long as the booking hasn't already been cancelled, checked in, or completed.
As a registered customer
Open "My bookings" → the booking you want → "Edit". You can change your name, vehicle details, license plate, flight numbers, terminals and your note at any time until vehicle handover. Arrival/departure dates, the service (valet/shuttle) and booked extras CANNOT be changed here, as they affect the price — cancel the booking and make a new one instead, or contact us in good time via the contact form.
As a guest (without logging in)
Through guest access you can view and cancel your booking, but not edit it directly. To make changes, contact our support team in good time via the contact form – we're happy to help.
Finding a booking without logging in
You can access your booking at any time, even without an account.
1. Open "Manage booking"
Click "Booking" → "Manage booking" in the menu, or open the page directly via the link in your confirmation email.
2. Enter email & booking code
Enter the email address used for the booking along with your booking code (found in your confirmation email, an 8-digit number).
3. Open the access link from your email
You'll receive a secure, time-limited link by email (please also check your spam folder). This link shows you all the details of your booking, its status, and the option to cancel it.
Shuttle parking – how it works
With shuttle parking, you park your own vehicle at the parking site and are then comfortably driven to the terminal.
1. Book
Select the "Shuttle" option when booking.
2. Park your vehicle
Drive to the booked parking area and park your vehicle.
3. Shuttle to the terminal
The provider’s shuttle takes you to the departure terminal.
4. On your return
After landing, the shuttle picks you up again and takes you back to your vehicle.
How is the shuttle price calculated?
The parking operator sets the person number from which the shuttle becomes chargeable. Example: if "from person 3" is configured, the first 2 people ride free, and from the 3rd person onward a per-person price applies. When booking, you enter how many people will be riding — the price is calculated automatically.
What happens if I'm late for the handover time?
Some parking operators charge a late fee if you arrive at the agreed shuttle handover time without notifying them in advance. Whether such a fee applies, and how much it is, is stated in your booking confirmation. If you expect to be late, please call the parking operator as early as possible.
Valet parking – how it works
With valet parking, you hand over your vehicle directly at the terminal – parking doesn't get any more convenient.
1. Book
Select the "Valet" option when booking.
2. Drive to the terminal
On the day of arrival, drive directly to the agreed handover point at the terminal.
3. Hand over your vehicle
Hand your keys to the provider's valet team – your car will be parked securely at the parking site.
4. On your return
When you return, your vehicle is already waiting for you, ready to go, at the terminal.
Newsletter
Subscribing
Tick the "Subscribe to newsletter" box when registering, or turn it on later at any time in your account details under "Account".
Unsubscribing
Click the unsubscribe link at the bottom of any newsletter email, or untick "Subscribe to newsletter" in your account details.
Contact & support
Do you have questions that weren't answered here?
Contact form
Use our contact form – we reply as quickly as possible.
Are you a parking operator?
Would you like to offer your parking area through Friend-Park? Get in touch with us via "Become a partner".
Right of withdrawal, terms & privacy
All legal information at a glance:
Resend booking confirmation
Booked without an account and lost or never received the confirmation email? You'll find this feature in the menu under "Booking" → "Resend confirmation". Request it again here.
1. Enter your details
Enter your first name, last name, email address, and the start date and handover time of your booking.
2. Verification
We match your details against our bookings.
3. Receive the email
If the details match a booking, we'll resend the booking confirmation to your email.
Parking provider info
On the provider info page you see all parking areas of a provider bundled on one page – each with a photo, amenities, meeting points for valet and shuttle, security and policy notes, and the provider's terms and conditions. You can search by airport, company name, or booking number.
For every car park you see the address and distance to the airport, photos, amenities, the meeting points for valet and shuttle, the opening hours for the whole week, and the provider's security and policy information.
On a provider's results page and detail page you can see the average rating and the individual customer reviews. If you had a completed booking yourself, use "Rate this company" to submit 1–5 stars and a short text using your booking number and booking e-mail. Only the stars, your text and a shortened name (e.g. "Max M.") are shown publicly; your e-mail address and booking number are not published.
Still have questions?
Our FAQ has answers to the most common questions, or you can write to us directly.